Delivery & Returns
UK delivery
We aim to dispatch your goodiesthe same day if ordered before midday for international orders, and before 1pm for UK orders (during a sale this may go up to 2-3 working days).
Shipping is FREE for all orders over £75 for UK customers
Shipping costs:
| Country | Service | Price |
| United Kingdom | EVRI 1-2 days | £3.95 |
| United Kingdom | Royal Mail 48 Hour Signed For | £5.95 |
| United Kingdom | Royal Mail 24 Hour Signed For | £6.50 |
| United Kingdom* | DPD 24 Hour (excluding weekends) | £6.95 |
| United Kingdom | Premier Delivery for a Year - Find out more here | £9.99 |
International delivery
| Country/Area | Standard | Express |
| Eurozone | €9.00 (Free over €150.00) | €15.00 |
| Rest of Europe | £7.00 (Free over £125.00) | £12.00 |
| Republic of Ireland, Italy & Denmark | €9.00 (Free over €120.00) | €15.00 |
| USA | £13.00 (We recommend shopping on here) | |
| Australia | £20.00 (We recommend shopping on here) | |
| Middle East | £15.00 (Free Over £125.00) | |
| ROW | - | £15.00 (Free Over £125.00 |
| Asia | - | £15.00 (Free over £125.00) |
Delivery to Ukraine has been temporarily suspended until further notice, due to the unfolding events in the area. We are closely monitoring the situation and will do all we can to resume delivery into the country as soon as possible.
Russia
Due to recent developments, shipping carriers have halted their services to Russia. We have therefore temporarily suspended shipping to the country.
Returns & Exchanges
UK RETURNS
Playful Promises wants you to buy with confidence and wear with even more! We hope you are delighted with everything you buy from us. However, if you are not completely satisfied with your purchase we will exchange or refund your purchase subject to our terms and conditions. This does not affect your statutory rights.
If you wish to return or exchange the item(s) for any reason, the following terms and conditions apply:
- Fill in the form provided on your dispatch note, or download a form here and include in your return or exchange.
- Using a tracked delivery service, please purchase postage to return your items within 28 days of delivery.
- All goods must be returned in their original condition and in their original packaging. Hosiery cannot be returned if the packaging has been opened. For faulty or incorrect items, please email customer services before returning.
- Be sure to try on briefs over your own lingerie as we will not accept any returns that are worn or soiled.
- When purchasing products in our bra and free brief promotions. Should you wish to return the bra, the brief must be included to obtain your full refund.
Please allow approximately 14 days from the receipt of returns for the goods to be checked and refunds processed.
INTERNATIONAL RETURNS
Access the Global-E Returns Portal here to print an easy-to-use label.
Please be aware that international customs duties and sales taxes are NOT refunded for shipments outside the European Community (EU).
We are unable to action exchanges for international customers, therefore, you may return the item for a refund and place another order.
| Country | Price |
| EU | €14.00 (£12.00) |
| Norway & Switzerland | £15.00 |
| Canada | CA$20.00 (£12.00) |
| ROW | £20.00 |
Cancelling an order
Should you change your mind regarding an order, please contact us as soon as possible. Our orders automatically start being processed within 15 minutes of being placed, with an aim for same/next day dispatch, therefore we are sometimes unable to pull an order from the warehouse. Contact us as soon as you can, and we'll do our best to help!
