We charge a flat fee of £5.75 for recorded 24 hour delivery within the UK and £10.00 for international delivery (please allow up to 10 days).
We aim to dispatch your goodies within 1 working day (during a sale this may go up to 5-6 working days).
German customers please use the tracking number provided on the GLS website for detailed tracking.
Shipping is FREE for all orders over £75 (except during the sale, when the free shipping option is removed)
Please remember: goods sent outside the UK may incur additional customs charges, which are the responsibility of the purchaser.
Returns & Exchanges
Playful Promises wants you to buy with confidence and wear with even more! We hope you are delighted with everything you buy from us. However, if you are not completely satisfied with your purchase we will exchange or refund your purchase subject to our terms and conditions. This does not affect your statutory rights.
If you wish to return or exchange the item(s) for any reason, the following terms and conditions apply:
1) Use the online form to look up your order number and create your return/exchange (you can also use this form to view the status of your returns)
2) Using the return address label (shipping is not included) provided on your dispatch note, return your items within 14 days of delivery.
3) All goods must be returned in their original condition and in their original packaging. Hosiery cannot be returned if the packaging has been opened.
4) Be sure to try on briefs over your own lingerie as we will not accept any returns that are worn or soiled.
5) If you are returning from outside the UK, please mark the package as "Returned Goods" on your customs declaration.
We recommend that you send by registered post & retain proof of posting, as we cannot accept responsibility for goods lost in transit. We are unable to cover the return postage costs unless the item is faulty.
Refunds and exchanges are processed on the following Monday after receiving the goods, please allow approximately one week for the items to be checked.
Cancelling an order
Should you change your mind regarding an order, please contact us as soon as possible. Our orders automatically start being processed within 15 minutes of being placed, with an aim for same/next day dispatch, therefore we are sometimes unable to pull an order from the warehouse. Contact us as soon as you can, and we'll do our best to help!